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FREQUENTLY
ASKED QUESTIONS

ROLL OVER FREQUENTLY ASKED QUESTIONS BELOW TO REVEAL ANSWER

WHERE IS LOLA + LUNA HQ?

Lola + Luna are based in Leeds, UK

HOW DO WE HIRE FROM YOU?

Drop us an email or fill in our quote form found on our contact page. We will send you our information pack and pricelist for you to  make your selection. You will then receive your deposit invoice and non-refundable booking fee, once this payment is made we'll make it official!

WHAT DO YOU CHARGE FOR DELIVERY?

Delivery fee is determined based upon your order and distance to venue. this will be itemised on your quote.

Installation or set up of items is an extra charge.

WHAT AREA DO YOU COVER?

We travel wherever the weddings take us! UK delivery is charged at 95p per mile from LS25. Abroad weddings and elopements will be priced on an individual basis.

WILL YOU SETUP THE ITEMS FOR US?

Check out our 'on the day' styling packages for more details on how we can style your day. Backdrops have to be installed by Lola + Luna and an installation fee will be added to your invoice. 

CAN WE PICK UP HIRE ITEMS FROM YOU OURSELVES?

Absolutely! The only items unavailable for pick up are the backdrops as these have to be installed by the Lola + Luna team.
 

DO YOU HAVE TO INSTALL THE BACKDROPS?

Yes team Lola + Luna are required to do this. Our backdrops are heavy and fiddly - we don't want to be responsible for any mishaps on your wedding day.

HOW LONG IS PROP HIRE FOR?

Our hire window is 48 hours. Any amendments to this hire window needs to be pre-discussed between both parties and will be shown otherwise on your invoice.

CAN I MAKE A PROP REQUEST?

Yes yes yes! Please do, we LOVE all original ideas! Your wedding should mirror you and we will do our very best to make it that way! 

CAN I MAKE CHANGES TO MY ORDER?

Absolutely! However if we have accepted your booking and have taken a deposit to secure your date - we kindly ask you to swap or add to your order only. We will not be able to alter the final balance for less then what was agreed, as we have chosen to work with your wedding, therefore potentially having to turn down another event.

CAN I CANCEL MY ORDER?

We really hope you are happy with the service we provide but if there is some reason you would still like to cancel head over to our Terms + Conditions page to read our cancellation policy.

DO YOU REQUIRE A DEPOSIT?

DEPOSIT AND BALANCE PAYMENT - DRY HIRE / ON THE DAY STYLING PACKAGES

A non-refundable deposit of 20% is required to secure the event date, this deposit will be deducted from your final balance.

Payment of this deposit indicates you accept these terms and conditions.

An invoice will be sent with the remaining balance, to be paid 6 weeks prior to your event date. Late payment can adversely affect availability of stock, therefore your booking may result in being cancelled and your initial deposit will be lost.

All payments must be paid via bank transfer.

DEPOSIT AND BALANCE PAYMENT - MINIMUM SPEND PACKAGE

We will require two separate 20% deposits for your hire items and chosen styling package to secure your date. When your last payment is due the 'on the day' 4 hour styling package will be deducted.

DEPOSIT AND BALANCE PAYMENT - ALL INCLUSIVE

For All inclusive package we periodise your payments.

A non-refundable deposit of 20% is required to secure the event date, this deposit will be deducted from your final balance.

A further non-refundable 40% of your total balance is then required to pay for the work already taken leading up to your event date.

A final payment of the remaining 40% balance will then need to be paid 6 weeks prior to your event date.

Payment of this deposit indicates you accept these terms and conditions.

Late payment may result in your event being cancelled and your periodic payments lost.

All payments must be paid via bank transfer.

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